How can I change my delivery address?
Changes can be made before the order is dispatched to the initial delivery address. The change must be communicated in writing and will be processed upon confirmation.
How do I receive my order?
Delivery is completed when the delivery document is signed.
When will my order arrive?
You will be notified of your order’s arrival time via email.
What is my tracking number?
The tracking number is provided by the carrier for monitoring the order’s progress.
How can I reschedule my delivery?
Delivery arrangements can be modified before the order is loaded onto the delivery vehicle.
How do I pay my duties and taxes?
Duties are paid to the carrier via bank transfer. Taxes are paid to the tax authority’s bank accounts via transfer.
Can you leave my package if I’m not at the address?
Orders are delivered to the designated recipient at the address with a delivery document.
What happens if no one is available to accept a delivery at my home or office?
In such cases, the order can be collected from an address specified by the carrier. Deliveries are scheduled by appointment.
How is dimensional weight calculated?
1 cubic metre equals 333kg / 1 square metre equals 1750kg.
How do I determine who pays the invoice?
For export and import shipments, this is specified in the documents using Incoterms. For domestic shipments, it is communicated in writing.
Can I get a delivery receipt?
A delivery document is provided at the time of delivery.
Can I send hazardous goods?
Goods that are classified as hazardous but suitable for road transport can be shipped.
How do I declare the value of my goods?
The value is declared with the invoice of the goods.
What are your domestic transport services?
We organise lorry, truck, and minivan services for domestic road transport.
Can you deliver my order to an alternative address?
Yes, this can be done for an additional cost.
Why has my order been held at customs?
This could be due to incomplete customs procedures or incorrect declarations.
Are there any customs duties?
Yes, customs duties apply for import operations.
What should I do if I have a complaint?
Complaints should be communicated to the carrier via email for resolution.
What should I do if my order is delayed or lost?
You can contact the carrier directly.
How will I know when my order will be delivered?
Delivery timing is based on the schedule provided by the carrier.
How do I track my order?
You can contact the carrier for tracking information.
Are there any items you cannot transport?
We do not transport liquid products that require tanker transportation (such as oil, petrol, diesel, etc.) or unboxed items (except for industrial machinery).
How should items be packaged according to the type of goods?
We do not transport liquid products that require tanker transportation (such as oil, petrol, diesel, etc.) or unboxed items (except for industrial machinery).
How should items be transported according to the type of goods?
Sensitive items should be placed on a pallet, wrapped, and secured.
Should I specify how my order should be loaded?
Yes, instructions regarding stacking or similar requirements should be provided.
Can I send an order without a declaration?
Domestic orders can be sent without a declaration, except for export and import orders.
How can I pay the freight charges?
Payments are made via bank transfer when the freight invoice is received by the relevant person.